HYDROPRENEURS is dedicated to providing excellent service to every customer.  

We believe that you should feel open to working with us. We have a STRICT NO REFUND POLICY under any circumstances due to the nature of our business and the quick availability of our products.  

We provide a 7-day replacement policy:

• If any manufacturing defects prevent our items from performing optimally.
• If you have defective goods, please notify us within 48 hours of receiving your purchase.

The following are not eligible for replacement:

•  Misuse, malfunction, or manipulated serial numbers might cause product damage.
• Digital products and services.
• Products must be returned in their original packing and accessories, including the box and other included goods
• Customers are responsible for funding the shipping fees related to the product replacement on their end.

HYDROPRENEURS is committed to its customers, and while we stand by our policy as stated above, we also want to learn how we may address the issue and better serve you.  

Please get in touch with  HYDROPRENEURS at hydropreneurs@gmail.com for any questions related to our policy, or to let us know how we can help.